Shipping Information
What Shipping Methods Are Available?
All orders placed on MY COVER CART are dispatched through our own courier service MY COVER CART Logistics or through other courier partners such as Blue Dart, Delhivery Etc
How Long Will it Take To Get My Package?
- Orders in India are typically delivered in 1-4 business days in metros and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- Please Note : Mobile covers, mugs, posters, and Make Your Tee (MYT) are made-to-order. They will be shipped out 3-4 business days after the order is placed. Patience is key! please let us know here.
How Do I Track My Order?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from your account on the website. Select ‘Orders’ from the top right corner and then you can click on ‘Track Order’.
Do I Need A Account To Place Order?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. This should be pretty easy- all our products are awesome! After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping (you know you want to) or confirm the order and click ‘Checkout’.
- From there, you can either log into you existing Mycovercart account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
FAQ Second Version
How do I register?
You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on My Cover Cart.
Do I need to register before shopping on My Cover Cart?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.
How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How can I check if the product I am ordering is in stock?
You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.
How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number
Can I call and place an order?
Yes, currently this service is available
How do I make changes to my order?
Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.
What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:
- UPI
- Credit Card / Debit Card
- Netbanking
- e-Wallets
- Meal Cards
- Pay Later
- Cash on Delivery
Can I pay online during the delivery of the product?
You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you
I have placed an order with Cash on Delivery option. Can I change the payment method now?
Payment method cannot be changed once the order is placed
How much time will it take to get the refund of a cancelled/returned order?
Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.
How will I get the refund against an order which placed with Cash on Delivery?
Refund against orders delivered with Cash on delivery will credited in your My Cover Cart wallet which can be utilized for future orders.
What are RBI guidelines?
As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.
Why am I unable to see some of my previously added cards?
All cards for which you have before September 30, 2022 are removed from My Cover Cart. You need to save your cards again as per the new RBI guidelines
Is it mandatory to save cards with My Cover Cart? What impact will it have on my payment?
It is not mandatory but highly recommended for better payment experience on My Cover Cart. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format
Can I delete a tokenized card?
Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.
How will I know if My Cover Cart delivers to my area?
You can check the serviceability of your area while selecting your pin code when you place your order.
Do I need to pay any charges for saving my card?
No, there are no charges for tokenizing and saving your cards
Do I need to provide consent separately for each card?
Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on My Cover Cart.
Do I need any additional step to tokenize the card or make a payment through tokenized card?
No, you don’t need to perform any additional steps. But while saving the card in tokenized form, you need to provide consent. The payment experience through a tokenized card will remain same
How can I check for an expected date of delivery of an order I placed?
You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.
If I place multiple orders individually within a specific timeframe (3 hours), and the order value is less than Rs. 250 for every individual order, can I get a waive off, on the delivery fee?
No. This is applicable only if the order in question is more than Rs.250
What kinds of coupons/discounts/offers can I avail to waive off the delivery fee?
No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.
Why am I being charged for a few orders, and not for others?
We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in My Cover Cart. We are not charging any delivery fees for orders above Rs.250
If I cancel/return the product, will I get back my delivery fees?
In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.
Why do I see a delivery fee in my cart?
For orders below Rs.250, we have a nominal delivery fee of Rs.40. We are not charging any fees for orders above Rs.250.
How does delivery fee is calculated?
Delivery fee for an order is calculated based on the order value and product category/type. We are not charging any delivery fees for orders above Rs.250 and for your first three orders.
What is delivery fee? Why am I being charged?
A Delivery fee is the amount that is charged to a customer, aside from the order total, to cover shipping and handling costs. This fee covers the cost of fulfilling the given customer’s order, including storage costs, packaging, shipping etc. We are charging a nominal delivery fee of Rs.40 on all the orders less than cart value of Rs.250 for selected categories in My Cover Cart . We are not charging any delivery fees for orders above Rs.250.
As a goodwill gesture to our new customer, we do not charge any delivery fee for your first 3 orders.
What kinds of coupons/discounts/offers can I avail to waive off the delivery fee?
No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.
Why am I being charged for a few orders, and not for others?
We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in My Cover Cart. We are not charging any delivery fees for orders above Rs.250
If I cancel/return the product, will I get back my delivery fees?
In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.
Why am I being charged for a few orders, and not for others?
We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in My Cover Cart. We are not charging any delivery fees for orders above Rs.25
If I place multiple orders individually within a specific timeframe (3 hours), and the order value is less than Rs. 250 for every individual order, can I get a waive off, on the delivery fee?
No. This is applicable only if the order in question is more than Rs.25
Why is my delivery fee greater than my order amount? (Ex- Order value less than Rs.40, but my delivery fee is Rs. 40)
Any order which is less than Rs.250 a nominal delivery fee of Rs.40 is charged per order.
Would I get the delivery fee back if my product is damaged, wrong item etc., and in non-returnable category?
Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.
Why did I not receive a delivery fee refund on the partial cancellation?
Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.
what is My Account?
‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List
I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please write to us at info@mycovercart.com or call us at +91 88820 00008
What's the difference between deactivating and deleting my account?
If you deactivate your account:
- You can reactivate your account whenever you want in the future
- All your account information will be stored securely with us and will be restored in full if reactivated.
- Some information may remain visible to others (e.g., product ratings & reviews)
If you permanently delete your account:
- You can’t regain access to your account once it’s deleted
- You will not be able to access products and services associated with your deleted account including:
- your profile information
- stored delivery addresses
- Purchase history, returns & refunds of orders
I want to deactivate my account. How can I do it?
You can deactivate your account by writing an email to info@mycovercart.com with the subject line “Account deactivation”.
Also, in the email, mention
- The mobile number associated with the account you would like to deactivate.
- Reason for choosing to deactivate the account
Our team will reach out to you to confirm the deactivation request and the account will be deactivated within 15 working days.
Fraud prevention and awareness
It has come to the notice of My Cover Cart that, some fraudsters are approaching customers:
What are the ways in which fraudsters may approach customers?
It has come to the notice of My Cover Cart that, some fraudsters are approaching customers:
- with promotional Offers from My Cover Cart ;
- through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with My Cover Cart and its Group Companies
- through Social media Apps such as Whatsapp / Facebook by including the trademark/logo of My Cover Cart and/or the logo ‘B’ as part of their profile pic and pushing fake offers to the innocent public, by luring them with false promises.
How can customers safeguard themselves from fraudsters?
- Please exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (Whatsapp, Facebook etc.), domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from My Cover Cart and/or its Group Companies and claim to be offer promotional offers, collect customer account details, ask for advance money to process winners, etc.
- My Cover Cart or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers.
- My Cover Cart or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account
- My Cover Cart email ID contains “@ My Cover Cart .com” ALONE and does NOT contain any other domain name.
- To exercise caution against fraudsters luring you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake website/domain and/or through any other physical or electronic medium and styling themselves to be employee/representative of My Cover Cart and/or its Group Companies. Before dealing with such fraudsters and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to protect themselves against any fraud and criminal acts of the perpetrators, you are advised to act responsibly and are solely obliged to verify:
- by reaching out to Official customer care number of My Cover Cart ; or
- the veracity of such claims from the Company’s official website https://www.mycovercart.com/
What should customers do in case they have become victim to any fraud?
General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. My Cover Cart and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.
Have an issue with your order?
Call us on: +91 88820 00008
8:00 AM to 6:00 PM, 365 days
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